We partner with solution providers on the cutting edge of technology and data to create beautiful software, purpose-built for you.
Answer questions in real time
Bots use the power of cutting-edge technology to automate conversations between your business and your customers in real time, 24/7. Artificial intelligence technology allows conversations to sound natural and tailored to each of your customers, resulting in measurable improvement in customer satisfaction.
Increase profitability by lowering support costs
By letting your bot deal with support, you can save time, effort and cost related to customer support, focusing on sales and other value-adding activities you could do instead. Bots also integrates with your business, billing and scheduling systems, so it can perform approved actions for your customers automatically too.
On every channel your customers love & use
Bots are ready to serve across multiple channels your customers are on, including web, mobile, chat, social, and your business' apps. This omnichannel support allows customers to seamlessly continue the conversation and ensures consistency in your communications with them, regardless of the touchpoint
One setup, everywhere
Once you've set up your knowledgebase, it will be deployed as a native bot on various channels such as Messenger and Email. This means you're covered everywhere your customers are trying to talk to you. Bot is the solution that ensures you have coverage in all the important channels natively, intelligently and reliably
Predictive & Consistent
Bots understands the customers' wants based on their history and current requests also replies in your brand voice, to meet your business image and KPIs.
Providing 24/7 support means (expensive) humans who are time-consuming to train and retain. Bots provides unlimited scalability for significantly lower costs, while taking care of your business at peak seasons and unexpected demand periods.
Plug in to your business
Sync up your support seamlessly with important information and processes such as customer account information, inventory management, and business process software - everything your customer expects. Bot can interpret this information for your customers while understanding key business intelligence related to them, so each customer gets the right support and incentives to stay.
We work with more than 20 of the Fortune 500
We’re not like a typical consulting firm who floats from project to project. We use our platform, processes, and people to become extensions to our client organizations, and work from problem to problem, all while helping systematize better decision making.
EARTH'S MOST CUSTOMER-CENTRIC COMPANY
Founded in 1994 and headquartered in seattle, washington, amazon has grown to be a fortune 100 company with a mission “to be earth’s most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices”
LEADING U.S COMMERCIAL BANKING INSTITUTION
This leading U.S. bank with about $250 billion in assets is the 6th largest commercial bank in the United States. The bank operates more than 2,700 banking offices and 5,000+ ATMs and provides a comprehensive line of banking, brokerage, insurance, investment, mortgage, trust and payment services products to consumers, businesses and institutions.
LEADING ONLINE RETAIL COMPANY
One of the most successful and fastest growing online retailers, Company specializes in selling shoes, handbags, clothing items and accessories from over 1,000 brands. The company has excelled in offering the widest variety under each product category as well as excellent customer service.
LARGEST PHARMACEUTICAL COMPANY
The world’s largest research-based company sells some of the highest-selling drugs and is dedicated to developing new, safe medicines to prevent and treat the world's most serious diseases.
WORLDS LARGEST RETAILER
One of the world’s leading retail giant is an American public corporation that runs a chain of large, discount department stores. It has the largest number of stores, super-centers and neighborhood markets in US and sells a very wide range of retail products. It is one of the world's largest public corporation by revenue and listed on the New York Stock Exchange. The company also operates in several other countries.
LEADING HEALTHCARE COMPANY
This multinational broad-based healthcare company is devoted to discovering new medicines, technologies and ways to manage health. Its offerings span areas such as pharmaceutical, nutritional and medical products. The company is more than 120 years old, employs more than 68,000 employees and is recognized for its global reach and ability to serve customers around the world.
TOP TECHNOLOGY PROVIDER
This company is one of the world’s largest providers of technology products and services for business, government and education. The company offers expertise in designing customized solutions, their implementation and long-term management.
TOP HEALTH BENEFITS COMPANY IN THE U.S.
As the nation's largest health benefits company, with more than 35 million members in its affiliated health plans, this company is at the center of the health care system. Its 42,000 associates work every day to help create the best health care value for their customers.
Our Values aren't just an inspirational wall hanging. These Principles work hard, just like we do. We use them, every day, whether they're discussing ideas for new projects, deciding on the best solution for a customer's problem, or interviewing candidates. It's just one of the things that makes Fiddich peculiar.
We have a passion for delivering excellent results and we achieve these by listening to our customers, understanding their needs and working diligently to exceed their expectations.
We promote a customer-centric culture that emphasizes outstanding service and meets our commitments at every level of our organization. We work vigorously to earn and keep customer trust
EXECUTE WITH EXCELLENCE
Good enough is never enough. With a focus on continuous improvement, our actions are driven by sound analysis and an intense focus on excellence.
Our success requires each individual to actively take ownership of important decisions. Each individual think long term and don’t sacrifice long-term value for short-term results. Each individual act on behalf of the entire company, beyond just their own team. They never say “that’s not my job".
We are a global firm. Our customers reflect our global nature. Around 15% are in Europe, 30% in the Americas, 40% in Asia Pacific and 15% in the Middle East and Africa. We work with more than 20 of the Fortune 500
Our firm is designed to operate as one. We are a single global partnership united by a strong set of values, focused on customer success. We have no headquarters in the traditional sense. We take a consistent approach to recruiting and developing our people, regardless of where they are based. This structure ensures that we can quickly deliver the right team, with the right experience and expertise, to every customer, anywhere in the world.
Our people consists of a group of artists, engineers, writers, and psychologists deeply motivated to building humane machines.
The quality of our people is the cornerstone of our ability to serve our customers. For this reason, we invest tremendous resources in identifying exceptional people, developing their skills, and creating an environment that fosters their growth as leaders.